Cancellation and Refund Policy
Last Updated: 09-08-2024
At GemsBazzar, we prioritize customer satisfaction and are committed to ensuring the quality of our products. Please read our Cancellation and Refund Policy carefully to understand our replacement-only policy.
1. Replacement-Only Policy
- No Returns: We do not accept returns on any of our products. However, if you receive a defective, damaged, or incorrect item, you are eligible for a replacement.
- Replacement Period: You may request a replacement within 30 days of the purchase date. After this period, we cannot offer replacements.
2. How to Initiate a Replacement
- Contact Us: To request a replacement, please contact our customer service team at within the 30-day period. Include your order number, a description of the issue, and any relevant photos if the product is damaged or incorrect.
- Replacement Authorization: Once we receive your request, we will review it and provide you with a replacement authorization and instructions on how to return the defective or incorrect product to us.
3. Replacement Processing Time
- Processing Time: Once we receive and inspect the returned product, we will process your replacement. The replacement product will be shipped within 7-10 business days after we receive the returned item
- .Refund Time line: Once we receive and inspect the returned product, we will process your refund in 3-4 business days.
4. Non-Replaceable Items
Certain items may not be eligible for replacement, including:
- Custom-made or personalized items
- Products that have been used, worn, or altered
- Items marked as "Final Sale" at the time of purchase
5. Return Shipping
- Return Shipping Costs: If the replacement is due to a defect, damage, or error on our part, we will cover the return shipping costs. Otherwise, you will be responsible for the cost of returning the item.
6. Contact Information
If you have any questions about our Cancellation and Refund Policy or need assistance with a replacement, please contact us at:Phone: +91 9782166205
Address: 1356, Pitaliyo Ka Rasta, Johari Bazar Rd, near National Handloom, Johri Bazar, Jaipur, Rajasthan 302003.
Thank you for choosing GemsBazzar. We are committed to providing you with high-quality products and exceptional customer service.